FAQs

Get in touch with Redfern Physiotherapy if the below FAQs do not answer your question.

How do I make an appointment?

Appointments can be made by calling our reception during office hours or through our online booking system.

Phone: (02) 8068 5158

Our office hours are:
Mon – Friday 7am-7pm
Saturday 8am- 1pm

What conditions do physiotherapists treat?

Physiotherapists can help you recover from a range of injuries including sporting injuries, work-related injuries, arthritis and other chronic conditions, post-operative injuries, repetitive strain injuries and headaches.

A physiotherapist can also help you prevent further injury by listening to your needs and working with you to plan the most appropriate management for your condition, including setting goals and treatment outcomes, as well as developing and monitoring a comprehensive rehabilitation program.

Do I need a referral?

As first call practitioners, a doctor’s referral is not necessary to see a physiotherapist. Physiotherapists, doctors and other health professionals will often work as part of a team to plan and manage treatment for a specific condition. If you do have a referral letter please bring it with you and we will be happy to consult with your doctor.

A doctors referral will be required in the case that you are claiming your treatment through a third party, for example, WorkCover, Veteran’s affairs, or Medicare.

How do I pay? What rebates are available?

Payment is required at the completion of your treatment session. You will be able to claim rebates from your Health Fund immediately at the time of payment via our HICAPS facility. You will need to bring your health fund card with you.

It is important to note that rebates can vary between health funds and also based on your level of cover. You are best advised to check your level of cover with your health fund prior to your first consultation. For any gap payments EFTPOS and credit facilities are available.

Rebates are now also available through Medicare for up to 5 physio sessions per year. This is available for patients with chronic conditions and must have a specific referral from a GP as part of an Enhanced Primary Care Program (EPC). Please contact us or your GP if you require more information about this program.

How long is an appointment?

It is important to know that treatments are not time based. We will take the full amount of time required to help address your specific problem.

Initial consultations usually take approximately 45min, with subsequent consultations lasting 30min, however you may be at the clinic for some time longer if undertaking gym based rehabilitation or other adjunctive treatments.

If you have a complex case or require more than 1 area to be treated please inform the practitioner at the time of your booking so that the appropriate time can be allocated.

As a new client we would appreciate if you could arrive 10 minutes prior to your first appointment to allow time to fill out relevant paperwork.

What is your cancellation policy?

We require that you give as much notice as possible for cancellation of your appointment. Repeated cancellations or non-attendance may result in a cancellation fee being applied.

What should I wear to an appointment?

Loose, comfortable clothing that will not restrict your movement and allow the physiotherapist to see the injured area are preferred. Where required, we can provide some clean shorts or disposable gowns to help us expose the injured site. We always ensure that we are mindful of patient modesty throughout all treatment sessions.

What parking is available?

Directly in front of our clinic on Redfern Street there is 1 hour metered parking. In the streets adjacent, including George Street, there is free 2 hour parking.